Update - Applications have normalized and our engineers will monitor throughout the day for performance and stability.
May 12, 2025 - 10:38 EDT
May 12, 2025 - 10:38 EDT
Identified - We have identified the cause of the disruption and are taking appropriate action to resolve.
May 12, 2025 - 10:20 EDT
May 12, 2025 - 10:20 EDT
Investigating - We are aware that ECS functionality is impaired affecting a subset of clients; including but not limited to, status changes, delay in call delivery. Engineers are actively engaged.
May 12, 2025 - 10:17 EDT
May 12, 2025 - 10:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 09, 2025 - 22:02 EDT
May 09, 2025 - 22:02 EDT
Scheduled - Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/9/2025 10:00 PM EST
End: 5/10/2025 6:00 AM EST
Duration: 8h
Purpose: In order to maintain the latest version and functionality the platform is being upgraded.
Impact: During the upgrade the console will not be available for login or monitoring. Alerting and functionality will be unavailable during the maintenance.
Once the maintenance is complete the console will be available for sign on and functionality will resume.
NOTE: This particular upgrade may take upwards of 8 hours to complete due to the nature of changes being made to the platform.
Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 9, 2025 22:00 - May 10, 2025 06:00 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/9/2025 10:00 PM EST
End: 5/10/2025 6:00 AM EST
Duration: 8h
Purpose: In order to maintain the latest version and functionality the platform is being upgraded.
Impact: During the upgrade the console will not be available for login or monitoring. Alerting and functionality will be unavailable during the maintenance.
Once the maintenance is complete the console will be available for sign on and functionality will resume.
NOTE: This particular upgrade may take upwards of 8 hours to complete due to the nature of changes being made to the platform.
Required user actions: We recommend you clear your browser cache following the upgrade, the console should reflect this message when next accessed.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
May 9, 2025 22:00 - May 10, 2025 06:00 EDT
Evolve IP Help Center
Operational
Authentication and User Management
Operational
Service Desk Portal
Operational
UCaaS
Operational
Telephony
?
Operational
Applications
?
Operational
Features
Operational
Collaboration
Operational
Evolve Teams
Operational
Dubber
?
Operational
Evolve Messaging (SMS/MMS)
Operational
CCaaS (US)
Operational
Telephony
Operational
Applications
Operational
Features
Operational
Call Center Reporting
Operational
ECS
Operational
Data Warehouse
Operational
OSSmosis
Operational
Admin Portal
Operational
ECS Admin Portal
Operational
WaaS Management
?
Operational
DRaaS
Operational
ZT East
Operational
ZT West
Operational
VE East
Operational
VE West
Operational
Cloud Backup
Operational
DaaS 3
Operational
DaaS 3 Admin East
?
Operational
DaaS 3 Admin West
?
Operational
DaaS 2
Operational
DaaS 2 Admin East
?
Operational
DaaS 2 Admin West
?
Operational
IaaS
Operational
RMM
Operational
Virtual Data Center Admin East
?
Operational
Virtual Data Center Admin West
?
Operational
Clearlogin
Operational
User Dashboard
Operational
Admin Console
Operational
Clearlogin Directory
Operational
Password Manager
Operational
AWS cloudfront
Operational
Sync
Operational
Web Interface
Operational
Storage
Operational
Sync Service
Operational
Network
Operational
DNS
?
Operational
NTP
?
Operational
Cloud Connect East
?
Operational
Cloud Connect West
?
Operational
Internet East
Operational
Internet West
Operational
Cloud Firewall East
Operational
Cloud Firewall West
Operational
Hosted Exchange
Operational
HEX East
Operational
Workspaces
Operational
Vetanium
Operational
blueprintCLOUD
Operational
continuumCLOUD
Operational
dvmCLOUD
Operational
Managed IT Server
Operational
Data Center Core Services
Operational
Cleveland, OH
Operational
Minneapolis, MN
Operational
Norristown, PA
Operational
Philadelphia, PA
Operational
Las Vegas, NV
Operational
Amsterdam, Netherlands
Operational
Delft, Netherlands
Operational
London, UK
Operational
Northamptonshire, UK
Operational
Third Party Cloud Services
Operational
Unity (Licensing)
Operational
Unity (Chat)
Operational
Trend Micro Worry Free Portal
Operational
Tenfold CRM Platform
Operational
Client Training Center
Operational
Data Warehouse
Operational
Snowflake Snowflake Data Warehouse (Database)
Operational
Snowflake Snowpipe (Data Ingestion)
Operational
Snowflake Replication
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Philadelphia SBC Replacement May 13, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/13/2025 4:30 AM EST
End: 5/13/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/13/2025 4:30 AM EST
End: 5/13/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Philadelphia SBC Replacement May 13, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/13/2025 4:30 AM EST
End: 5/13/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/13/2025 4:30 AM EST
End: 5/13/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Database maintenance for OS5 May 14, 2025 21:00 - May 15, 2025 00:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/14/2025 9:00 PM EST
End: 5/15/2025 12:00 AM EST
Duration: 3h
Purpose: To update and improve efficency of OSSmosis 5 we are doing some database maintenance.
Impact: No planned downtime, degraded service possible.
Required user actions: N/A
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 25, 2025 - 14:25 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/14/2025 9:00 PM EST
End: 5/15/2025 12:00 AM EST
Duration: 3h
Purpose: To update and improve efficency of OSSmosis 5 we are doing some database maintenance.
Impact: No planned downtime, degraded service possible.
Required user actions: N/A
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 25, 2025 - 14:25 EDT
Philadelphia SBC Replacement May 20, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Philadelphia SBC Replacement May 20, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Philadelphia SBC Replacement May 20, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/20/2025 4:30 AM EST
End: 5/20/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Upgrade ECS to Release 2025.5 May 25, 2025 01:00-07:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/25/2025 1:00 AM EST
End: 5/25/2025 7:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.5
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:25 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/25/2025 1:00 AM EST
End: 5/25/2025 7:00 AM EST
Duration: 6 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.5
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.evolveip.net/display/EIQ/Evolve+Contact+Suite
Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:25 EDT
Philadelphia SBC Replacement May 27, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Philadelphia SBC Replacement May 27, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Philadelphia SBC Replacement May 27, 2025 04:30-06:30 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 5/27/2025 4:30 AM EST
End: 5/27/2025 6:30 AM EST
Duration: 2h
Purpose: Xtium will replace a pair of our SBCs (session border controller). This maintenance is to deploy replacement hardware.
Impact: There may be brief periods where some calls will drop, and registration failures will occur while endpoints fail over to the new hardware
Required user actions: If a call is dropped or fails to complete and you see registration failure, give it a few minutes as the new hardware takes over.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Apr 29, 2025 - 13:24 EDT
Veeam M365 Backup Maintenance Jun 3, 2025 12:00-17:00 EDT
Dear Valued Client,
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/3/2025 12:00 PM EST
End: 6/3/2025 5:00 PM EST
Duration: 5h
Purpose: XTIUM engineers will be upgrading Veeam Backup for M365 to the latest supported version. This will be a business hours upgrade to minimize impact on scheduled nightly backups.
Impact: During the upgrade, Microsoft 365 backup and restore operations will be unavailable.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 09, 2025 - 12:09 EDT
In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:
Start: 6/3/2025 12:00 PM EST
End: 6/3/2025 5:00 PM EST
Duration: 5h
Purpose: XTIUM engineers will be upgrading Veeam Backup for M365 to the latest supported version. This will be a business hours upgrade to minimize impact on scheduled nightly backups.
Impact: During the upgrade, Microsoft 365 backup and restore operations will be unavailable.
Required user actions: No user interaction is required.
If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.
If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on May 09, 2025 - 12:09 EDT