All Systems Operational

Evolve IP Help Center Operational
Authentication and User Management Operational
Service Desk Portal Operational
UCaaS Operational
Telephony Operational
Applications Operational
Features Operational
Collaboration Operational
Evolve Teams Operational
Dubber Operational
Evolve Messaging (SMS/MMS) Operational
CCaaS (US) Operational
Telephony Operational
Applications Operational
Features Operational
Call Center Reporting Operational
ECS Operational
Data Warehouse Operational
OSSmosis Operational
Admin Portal Operational
ECS Admin Portal Operational
WaaS Management Operational
DRaaS Operational
ZT East Operational
ZT West Operational
VE East Operational
VE West Operational
Cloud Backup Operational
DaaS 3 Operational
DaaS 3 Admin East Operational
DaaS 3 Admin West Operational
DaaS 2 Operational
DaaS 2 Admin East Operational
DaaS 2 Admin West Operational
IaaS Operational
RMM Operational
Virtual Data Center Admin East Operational
Virtual Data Center Admin West Operational
Clearlogin Operational
User Dashboard Operational
Admin Console Operational
Clearlogin Directory Operational
Password Manager Operational
AWS cloudfront Operational
Sync Operational
Web Interface Operational
Storage Operational
Sync Service Operational
Network Operational
DNS Operational
NTP Operational
Cloud Connect East Operational
Cloud Connect West Operational
Internet East Operational
Internet West Operational
Cloud Firewall East Operational
Cloud Firewall West Operational
Hosted Exchange Operational
HEX East Operational
Workspaces Operational
Vetanium Operational
blueprintCLOUD Operational
continuumCLOUD Operational
dvmCLOUD Operational
Managed IT Server Operational
Data Center Core Services Operational
Cleveland, OH Operational
Minneapolis, MN Operational
Norristown, PA Operational
Philadelphia, PA Operational
Las Vegas, NV Operational
Amsterdam, Netherlands Operational
Delft, Netherlands Operational
London, UK Operational
Northamptonshire, UK Operational
Third Party Cloud Services Operational
Microsoft Azure Operational
Microsoft Office 365 Operational
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Mimecast Email Security & Archival Operational
Unity (Licensing) Operational
Unity (Chat) Operational
Trend Micro Worry Free Portal Operational
Tenfold CRM Platform Operational
Client Training Center Operational
Data Warehouse Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Replication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PHL DaaS Virtual Data Center Maintenance Jan 6, 2026 09:00 - Jan 8, 2026 17:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/6/2026 9:00 AM EST
End: 1/8/2026 5:00 PM EST
Duration: 3 business days
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance.
Required user actions: There are no anticipated required user actions.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2025 - 14:37 EST

LAS DaaS Virtual Data Center Maintenance Jan 13, 2026 09:00 - Jan 15, 2026 17:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/13/2026 9:00 AM EST
End: 1/15/2026 5:00 PM EST
Duration: 3 business days
Purpose: To conduct maintenance to ensure optimal performance and uptime of our virtual data center infrastructure.
Impact: Virtual machine and their workloads will remain active and accessible via network communications throughout the maintenance.
Required user actions: There are no anticipated required user actions.

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Posted on Nov 07, 2025 - 14:37 EST

Upgrade ECS to Release 2026.01 Jan 18, 2026 02:00-06:00 EST

Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 1/18/2026 2:00 AM EST
End: 1/18/2026 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2026.01
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.xtium.com/display/XTIUM/XTIUM+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Posted on Nov 25, 2025 - 11:22 EST
Dec 15, 2025

No incidents reported today.

Dec 14, 2025
ECS Production Platform OS Patching
Completed - The scheduled maintenance has been completed.
Dec 14, 10:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 01:00 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/14/2025 1:00 AM EST
End: 12/14/2025 1:00 PM EST
Duration: 12hr
Purpose: Xtium will perform standard OS patching on the ECS platform.
Impact: Customers may experience a brief outage when services are failed over in ECS.
Required user actions: None

If you have any questions, please visit the Help Center portal at https://help.evolveip.net and submit a General Inquiry.

If you have an urgent incident, please call the Evolve IP Help Center at 877.459.4347, Option 2. Thank you for your attention and understanding.
Nov 7, 14:37 EST
Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Upgrade ECS to Release 2025.12
Completed - The scheduled maintenance has been completed.
Dec 7, 02:58 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:12 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/7/2025 2:00 AM EST
End: 12/7/2025 6:00 AM EST
Duration: 4 hours
Purpose: In order to provide you with the best service possible, we will upgrade your Evolve Contact Suite (ECS) environment to version 2025.12
ECS Release Notes will be available the day of the upgrade and can be found here: https://support.xtium.com/display/XTIUM/XTIUM+Contact+Suite

Impact: All ECS applications will experience a few minutes of downtime during this period.
Required user actions: Download updated client applications

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Nov 24, 11:24 EST
Dec 6, 2025

No incidents reported.

Dec 5, 2025
Removing Old ADPs - Phase 2
Completed - The scheduled maintenance has been completed.
Dec 5, 01:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:59 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/4/2025 11:00 PM EST
End: 12/5/2025 3:00 AM EST
Duration: 4h
Purpose: We're replacing the Broadsoft ADPs. On Dec 2nd, we added new ADPs to the service clusters to observer them for couple of days. If they are working as expected, we'll remove the old servers during this maintenance. They have been fully tested.
Impact: If we missed something on the new servers after two days of observation, services could be impacted. We are only removing the old servers from the routing, not shutting them down, so putting them back into service if there's a problem will not take long.
Required user actions: None

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Nov 14, 18:07 EST
Dec 4, 2025
Dec 3, 2025
Installing new ADPs - Phase 1
Completed - The scheduled maintenance has been completed.
Dec 3, 02:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:57 EST
Scheduled - Dear Valued Client,

In order to continue to provide worldclass service and customer support, Evolve IP will be performing the following maintenance:

Start: 12/2/2025 11:00 PM EST
End: 12/3/2025 3:00 AM EST
Duration: 4h
Purpose: We're replacing the Broadworks ADPs with newer ones. We're going to add these new servers into the service alongside the existing ADPs, observing them for a couple of days before removing the old servers.
Impact: If there are any issues with the new servers there may be temporary delays in services. We're keeping the existing servers in place so any failing service should retry on a working server.
Required user actions: none

If you have any questions, please visit Clearlogin at https://evolveip.clearlogin.com/login and click on the ServiceNow tile to submit a ticket.

If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.
Nov 14, 18:06 EST
Dec 2, 2025
Dec 1, 2025

No incidents reported.

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